Currently, we do not have a physical store. However, we do offer free returns, so you can try our products risk-free.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Are your consoles officially licensed?
Yes — all of our products are officially licensed in collaboration with Retro Games Ltd. and Atari, ensuring authentic design, software accuracy, and full approval from the original rights holders.
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 60 days of the delivery date. To start a return, please visit our Returns page and follow the instructions. You can also use our chatbot! ;))
What is PLAION REPLAI?
PLAION REPLAI is a brand by PLAION dedicated to bringing classic gaming experiences back to life. Through partnerships with Retro Games Ltd. and Atari, we recreate iconic consoles and accessories with modern technology while preserving their original charm and design.
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, PayPal, Klarna, Google Pay and Apple Pay).
